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Privacy Policy
Last updated: September 2025
This policy explains what we collect, why we collect it, how long we keep it, and the rights you have over your information. If you have any questions, contact us using the details at the bottom.
Information We Collect
- Contact details you submit through our forms: name, email, phone number.
- Project details you share: project type, budget range, timeline and message content.
- Basic analytics: pages visited, device type, approximate location, referring source.
- Communications you send us by email, phone or SMS.
How We Use Your Information
- To respond to your quote request or enquiry.
- To schedule consultations, site visits and provide project updates.
- To send invoices, contracts and other service-related communications.
- To improve our website and understand how visitors use it.
- To comply with legal, tax and accounting obligations.
Data Retention
- Enquiry data is kept for up to 24 months, then deleted or anonymised.
- Active client project records are kept for 7 years to meet business and tax requirements.
- You can request earlier deletion at any time (see User Rights below).
Third-Party Services
- Website hosting, email delivery and analytics providers used to operate the site.
- Accounting and invoicing software used to manage client billing.
- We do not sell your personal information to any third party.
- We only share data with third parties where necessary to provide our service or as required by law.
Security
- Data is stored on reputable providers that use industry-standard encryption.
- Access to client information is limited to staff who need it.
- We review our security practices regularly and update them as needed.
Your Rights
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct information that is inaccurate or out of date.
- Deletion — ask us to delete your information where we no longer need it.
- Opt-out — unsubscribe from marketing communications at any time.
- Complaint — contact us first, then the Office of the Australian Information Commissioner if unresolved.
Cookies & Tracking
- We use essential cookies for site functionality.
- We use analytics cookies to measure aggregate site traffic.
- You can disable cookies via your browser settings.
Contact
- Email: info@nativesstoneandwood.com.au
- Phone: 0458 460 999
- Post: 8 Leggetts Loop, Kin Kin QLD 4571, Australia